Digi28 Terms and Conditions of Use

1Acceptance of Terms of Use

These Terms and Conditions ("Terms") govern your use of the digi28 platform, including the website, mobile app, and all services offered through the digi28.app domain. This document is to be read together with our Privacy Policy and responsible gaming policy, both of which form part of this agreement.

By registering a new account, logging into an existing account, or simply browsing the digi28 platform, you agree to be bound by all the terms stated here. If you do not agree with any part of these Terms, you are not permitted to use the digi28 platform.

Digi28 reserves the right to modify, add, or remove any part of these Terms at any time without prior notice. However, we will endeavour to inform members of significant changes via in-platform notifications or their registered email address.

2Eligibility to Become a Member

To register and use digi28 services, you must meet all of the following eligibility requirements:

• At least 18 years old on the date of registration.
• Not prohibited by any local law or regulation from using online gambling services.
• Registering in a personal individual capacity, not as a representative or agent of any third party.
• Never previously banned or had an account suspended by digi28.
• Providing accurate, truthful, and complete personal information during registration.
• Not currently on an active self-exclusion list.

3Account Registration and Management

Each user is only permitted to hold one (1) active account only on the digi28 platform. Holding multiple accounts, whether under your own name or another person's name, is a serious violation of these Terms.

During registration, you are required to provide accurate personal information including your full name, date of birth, phone number, and a valid email address. This information will be used for identity verification (KYC) purposes and official digi28 communications.

You are solely responsible for:

• Keeping your password and account login information confidential at all times.
• Ensuring no third party uses your account.
• Report to the support team immediately if you suspect your account has been accessed without authorization.
• Updating your personal information whenever changes occur.

4Deposits and Fund Withdrawals

Digi28 supports a variety of deposit and withdrawal methods commonly used in Malaysia, including FPX, Touch 'n Go eWallet, Boost, GrabPay, and other methods listed on the platform. All financial transactions are protected by 256-bit SSL encryption.

Regarding deposits:

• Deposits are processed instantly upon confirmation received from the payment provider.
• Minimum and maximum deposit limits vary by selected payment method and will be displayed during the deposit process.
• Deposited funds must be used by the account holder only.

Regarding withdrawals:

• Your first withdrawal requires a completed and approved KYC verification.
• Withdrawals are typically processed within 5 to 15 minutes once approval is granted.
• The withdrawal method must match the deposit method for security and anti-money laundering purposes.
• Digi28 reserves the right to request additional supporting documents for withdrawals exceeding a certain amount.

5Bonuses, Promotions and Wagering Requirements

Digi28 offers a wide range of bonuses and promotions for both new and existing members. Each promotion has its own terms and conditions, which will be clearly stated on the respective promotion page.

General terms applicable to all digi28 bonuses and promotions:

• Every bonus is subject to a wagering requirement (rollover/wagering requirement) that must be met before a withdrawal is permitted.
• Bonuses may only be claimed once per promotion unless stated otherwise.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• Digi28 reserves the right to void bonuses if there are signs of abuse or fraud.
• If the wagering requirements are not met within the specified period, the bonus and any associated wins will be automatically forfeited.

6Game Rules and Fairness

All games available on the digi28 platform use Random Number Generator (RNG) technology that has been independently audited and certified by qualified third parties. This ensures that the outcome of every game is entirely random and cannot be manipulated by any party.

Players are prohibited from:

• Using any automation software, bots, or tools that provide an unfair advantage.
• Coluding with other players to manipulate game outcomes.
• Exploiting technical bugs or system vulnerabilities for personal gain.
• Using a VPN or proxy to conceal your true location in order to bypass geographical restrictions.

Digi28 reserves the right to void winnings obtained through means that violate the game rules and to take further action, including permanent account closure.

7Member Responsibilities

As a digi28 member, you agree to use this platform responsibly and to comply with all applicable laws in your jurisdiction. You acknowledge that gambling carries financial risk and that you play only with funds you can afford to lose.

The core responsibilities of every member include:

• Ensuring your use of the platform does not interfere with your personal, family, or financial responsibilities.
• Setting appropriate personal limits for your gambling activity.
• Seeking professional help if you feel your gambling activity is becoming out of control.
• Not using borrowed funds or money intended for essential living expenses for gambling activities.

Digi28 provides a range of responsible gaming tools including deposit limits, session time limits, and self-exclusion options. You are encouraged to make use of them. More information is available on the Responsible Gaming policy.

8Account Closure and Suspension

Members may voluntarily close their account at any time by contacting the digi28 support team. Any valid remaining funds will be processed for withdrawal once KYC requirements are fully completed.

Digi28 reserves the right to unilaterally suspend or close an account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Providing false information or fraudulent documents during registration or KYC.
• Holding multiple accounts.
• Abuse of the bonus or promotions system.
• Threats, harassment, or abusive behavior toward digi28 staff.

9Data Protection and Privacy

Digi28 takes the protection of all members' personal data seriously. All information you provide is collected, stored, and processed in accordance with our Privacy Policy, which has been outlined in full detail.

In summary, your data is used for the following purposes:

• Identity verification and KYC compliance.
• Processing financial transactions securely.
• Service communications and promotional notifications (with your consent).
• Fraud prevention and platform security.
• Improving user experience based on usage analytics.

Digi28 will not sell or share your personal data with third parties for marketing purposes without your consent. Read our Privacy Policy for full details.

10Disclaimer of Liability

The digi28 platform is provided "as is" and digi28 makes no guarantee that the service will always be free from technical disruptions, errors, or system downtime. digi28 shall not be held liable for any losses arising from:

• Service interruptions or downtime caused by system maintenance or factors beyond our control.
• Delays in transaction processing caused by third-party payment providers.
• Unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.
• Game outcomes deemed unsatisfactory by a player, provided the game operates within its audited RNG specifications.
• Indirect, consequential, or punitive losses under any circumstances.

11Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where digi28 is registered and licensed. Any dispute arising from or in connection with these Terms shall be resolved through arbitration or the appropriate legal channels.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed inapplicable while the remaining provisions will continue in full force and effect.

Digi28's failure to enforce any right or provision under these Terms does not constitute a waiver of that right or provision going forward.

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please reach out to the digi28 support team, who are ready to assist you:

• Live Chat: Available 24/7 directly on the digi28 platform
• Email: [email protected]

Our team operates around the clock and will endeavor to respond to every inquiry as quickly as possible. For account-related issues, please have your account number ready to help us assist you faster.